You have the right to withdraw from your purchase, without penalty and with no need for an explanation within 14 calendar days as from the day following delivery of the product.
Before sending the products back, you should always notify our customer service in writing (by e-mail to [email protected]).
The return shipping is at your own cost and risk. We recommend using an insured delivery so a signature is required upon delivery.
Returns should be send to: D’hont & co (Fool de Wool), Van Schoorstraat 26, 1030 Brussels.
For exchange/return orders outside EU, please always mention 'return' outside of the package and mark the return box on your customs declaration form. This to avoid import duties for Fool de Wool on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed by Fool de Wool. All custom charges are for your own account.